Global competency, the ability to navigate cross-cultural differences in order to communicate effectively, is a key determinant of international business success. All aspects of business, including relationship building and problem-solving, are impacted by culture. Cross-Cultural Training has become a standard component in the management and development strategies of many leading organizations. Understanding different cultural interactions and business styles enhances team cohesiveness and effectiveness across all corporate functions from sales to procurement, technology, and support services. In the rapidly expanding and changing global marketplace, business leaders are being asked to do more with less support, preparation, time and resources while they are surrounded by an multinational business area. In this sensitive area, cultural misunderstandings can create irreversible problems, which can finally demolish business relations. Most of the global active companies know this and have already started programs that help their employees build the intercultural skills they need.
Interactive activities are an fundamental part of the Intercultural Trainings
Focussing on the German cultural aspects, the Indo-German Training Center (IGTC) organised a one-day intercultural training programme on 29th August 2017, for employees from TUV Rheinland India (Pvt.) Ltd., CERATIZIT India Round Tool Solutions Private Limited, Rittal India Pvt. Ltd. and EFD Induction PVt. Ltd., facilitated and conducted by Ms. Amrita Gandikota, at the Indo-German Chamber of Commerce in Bangalore. This, being an open event, gave an opportunity for employees from different organizational cultures to be under one space and strategize towards conflict resolution.
Right in the beginning, Ms. Amrita Gandikota underlined the relevance of intercultural awareness with some interesting icebreaker activities and discussions, regarding the perception of different cultures. Bearing this in mind, the session started with an introduction to Germany, including historical inputs that can’t be missed and build an fundament, when talking about the German culture. Furthermore, a wide range of topics were discussed, including a critical comparison of Indian and German work ethic and business values, communication etiquette and how to lead cross-cultural business meetings and negotiations, beginning on an superficial level and going deep into details. Quizzes, discussions and a case study, gave the training an interactive, practical orientated character giving the awareness how to avoid potential intercultural conflicts and how to finally bridge the gap between the two cultures.
Dealing with cultural misunderstandings can be fun as well
The willingness, from all the employees from the companies, to learn how to predict and prevent conflicts by developing intercultural competencies was pushing and great to see. We are looking forward, facilitating more intercultural events to bring the German culture closer to other companies.
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