Distinguished Guest Lecture at IGTC, Bangalore on Relationship Management Programme

On the 23rd of March, the students of IGTC attended a distinguished guest lecture on “Relationship Management” by Mrs. K. Mangala, Deputy General Manager Financial Controlling, Automotive Service Solutions of Bosch Limited. We welcomed Mrs. Mangala with a welcome speech by our classmate, Mr. Dibyajyoti Saikia.


Highlights of the Relationship Management Session:
Mrs. Mangala spoke about the 9 steps to reach the stage of 9, 9 of the Blake Mouton Managerial Grid, which is provided below:


1, 1 -> These individuals have low concern for people and have a laid-back attitude towards work
9, 1 -> These individuals are high on task completion and low on people management skills
5, 5 -> These Individuals believe ‘If my boss is in front of me, I will complete the work on time’.
1, 9 -> This category of Individuals will please people/boss.
9, 9 -> These Individuals are able to perform team tasks as well as manage people. If we reach this stage, like Buddha, we will react to both good/sad information in the same manner.

We have listed the 9 steps so that our readers can get a better grasp of it.

Set health as your priority, everything else will fall in line
This showed us that at first, we have to prioritize health, have a healthy diet and exercise daily. Our physical health depends a lot on our mental health and vice versa. Stress cannot be avoided, it’s impossible not to stress out to a certain extent and we have to de-stress. Some healthy practices are walking, yoga, avoiding junk food and eating regularly. Take up a healthy lifestyle to keep yourself fit for the future.
In an organization, it is very important to be healthy in order to avoid getting any chronic illness. We can stay healthy by proactively following healthy paths.

Step out of your comfort zone to become the best version of yourself
In organizations, holding the same position and staying in the same location for too long can bring down one’s enthusiasm, which can be avoided by rotating between different functions. Be open for changes in order to develop the best version of yourself!

We got a new title to get a thorough understanding of this concept, “Good to Great!” by Mr. Jim Collins. One quote of the book goes ‘Get some new ideas, spread your wings and fly’.
You challenge yourself! Understand that comparing yourself to others doesn’t help you in any way.
Do something different, something new!

Do ordinary things extraordinary well
We learned that we should place importance on relationships and pay attention to the little things when interacting with other people. This is especially important when it comes to listening to others. You should always listen very closely to your counterpart. In organizations, for example it’s very important to listen to your customer in order to prevent orders from getting lost.

Clear directions
Regarding this key message, you can learn a lot from children who are at 9, 9 (meaning they are balanced, happy and enthusiastic) instead of turning them into 1, 1 with your preaching.
In corporate culture, this translates into the necessity to be open to messages and new things. Just as a child questions everything he sees we need to question and improve things in organizations. Furthermore, if you have an idea, do not make it public out of sheer gut feeling. Instead, have precise evidence, build sufficient knowledge and then provide the idea to further convert it into action.

Try other options for effective communication
We understood that when giving an internal presentation for a familiar group, we can achieve a lot even without a PowerPoint Presentation. Always try to be creative in finding new ways to effectively communicate. For example, also use other tools like Flow Charts, etc.

Stop gossiping and express critique directly
This helps us to avoid negative energy around us and, in turn, to become more productive. Remember that gossip mongers are never respected.
In relevance to this, Mrs. Mangala quoted Dr. A.P.J. Abdul Kalam:
“Tell my mistake to me, not to others,
because these are to be corrected by me, not by them.”

No sugar coated pills
We learned about the importance of having a personal hobby as backup. So why not start a Hobby? Hobbies stimulate your brain cells which will lead you to getting new ideas to solve your problems. Here, we ended with a note to pursue our hobbies sincerely.

The most important takeaway regarding this point was ‘Be truthful, do not cheat’. Whatever you are doing, do it honestly. We learned that being straightforward is crucial. If things go wrong in organizations, it is our moral responsibility to point it out. We discussed how compliance in work culture is perceived and practiced by each individual.

Yes, I can!
We learned to find reasons for “How to” instead of excuses for “How not to”, for which mindset management and a positive attitude are very important. Afterwards, we took a quiz on the above topics.


The guest lecture ended with a note of thanks by Mrs. Shefali Naval and a memento of appreciation was handed over to Mrs. Mangala. The ongoing efforts of the IGTC management give us the opportunity to participate in such insightful events.